Monday, March 27, 2023
Home Covid-19 Tech issues with Saskatchewan COVID-19 vaccine booking system resolved

Tech issues with Saskatchewan COVID-19 vaccine booking system resolved

While Saskatchewan is preparing to immunize kids aged five to 11 years old, technical issues interfered with its COVID-19 vaccine booking system on Tuesday morning.

Sheila Anderson, vaccine chief in Saskatchewan Health Authority’s emergency operation centre, offered an apology during a briefing.

Read more:
Saskatchewan prepares for arrival of COVID-19 Pfizer pediatric vaccine

“I know it was a really exciting morning for many parents, caregivers and guardians who wanted to book their loved ones in, so apologies that the system wasn’t operating as expected,” Anderson said.

A high volume of traffic experienced Tuesday morning caused online booking system slowdowns. Over 12,000 appointments were booked for pediatric vaccinations between 8 a.m. and 1 p.m.

Delivery of pediatric vaccines is underway with the SHA planning to offer immunizations in 141 communities across the province, in over 100 schools and through specialized clinics.

Story continues below advertisement

“There was about a 30-minute downtime related to high traffic on the site. The system was down, and when it was down, the public would have experienced an error message,” Anderson said.

The technical issues have been resolved, she said, and the system is operating as expected now.

“We worked with the vendor, [and] had the fix taken care of really, really quickly,” Anderson said.

The SHA is working with the vendor and monitoring the booking system closely.

“We don’t anticipate that problem to happen again,” Anderson said.

“We certainly go through a really rigorous testing process and we have put in all of our, all of those processes in place prior to going live today. In fact, teams were up very early this morning testing the system again.”

The booking system has performed well over the whole course of the vaccination campaign, she added.

COVID-19: Provinces across Canada to start vaccinating kids aged 5-11

COVID-19: Provinces across Canada to start vaccinating kids aged 5-11

In addition, SHA’s phone line — 1-833-Sask-VAX (727-5829) — also had an issue, when dead air, rather than music played for waiting callers.

Story continues below advertisement

“If there’s anyone from the public out there who may have experienced some issues just for a short time on SASKVAX, we’re asking them to call back as well, too,” Anderson said.

There are over 40,000 appointments available, Anderson said, encouraging continued booking.

“Thanks to all of the many parents out there who eagerly anticipated access to the booking system and made efforts to book appointments, and have booked appointments actually today, through the online service as well as SASKVAX,” SHA’s chief of emergency operations Derek Miller said.

“We intend to make things as easy as possible, as people are familiar with earlier in the vaccine campaign so that people can find where they can get the vaccine closest to them.”

© 2021 Global News, a division of Corus Entertainment Inc.

Most Popular

People Bought Crocs During the Pandemic. They Haven’t Stopped.

While other brands that thrived with customers in quarantine have dropped off, sales of the easily slipped-on clogs are up nearly 200 percent since...

Israel’s Judiciary Overhaul Plan: What to Know

Prime Minister Benjamin Netanyahu’s right-wing government contends the Supreme Court has unchecked power.Israel is in the throes of a grave political crisis that has...

What to expect from budget 2023 as ‘storm clouds’ gather over Canada’s economy 

Canada’s Liberal government is in a tight spot heading into the 2023 federal budget. A year of surging prices and rising interest rates has put...

Toronto police say man seriously injured in stabbing on board TTC bus

TORONTO  — Police say a man has been stabbed on board a Toronto Transit Commission bus in Toronto. Toronto police tweeted shortly after midnight Monday...